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Did I purchase 5 copies of Senna?

Submitted 4 years, 10 months ago by

In my Purchases history, it says that I bought 5 copies of Senna. I may have actually crafted 5 - I'm not sure. Like, I may have crafted more than 3 and the server didn't sync up with my crafts or something?

Anyway, I can refund 2 of my rare wildcards, but when I do, it says that it will invalidate one of my decks. Did I spend 2 extra wild cards? Is this a bug? 

I sent a support ticket, but I haven't heard from Riot in 2 days.

Help?

https://www.dropbox.com/s/1j99ujvx8zjs96n/5-sennas-purchased.png?dl=0

  • katiegervari's Avatar
    80 11 Posts Joined 01/28/2020
    Posted 4 years, 10 months ago

    In my Purchases history, it says that I bought 5 copies of Senna. I may have actually crafted 5 - I'm not sure. Like, I may have crafted more than 3 and the server didn't sync up with my crafts or something?

    Anyway, I can refund 2 of my rare wildcards, but when I do, it says that it will invalidate one of my decks. Did I spend 2 extra wild cards? Is this a bug? 

    I sent a support ticket, but I haven't heard from Riot in 2 days.

    Help?

    https://www.dropbox.com/s/1j99ujvx8zjs96n/5-sennas-purchased.png?dl=0

    0
  • Demonxz95's Avatar
    Senior Writer 2255 2706 Posts Joined 03/19/2019
    Posted 4 years, 10 months ago

    Likely a bug, and will likely be fixed in a future patch. I wouldn't worry about it too much right now.

    Custom Hearthstone expansion, Gladiators of Brawl'Gar, 183 cards! https://outof.games/realms/hearthstone/8gd/gladiators-of-brawlgar-full-145-card-custom-expansion/
    1
  • Almaniarra's Avatar
    HearthStationeer 1000 1509 Posts Joined 03/21/2019
    Posted 4 years, 10 months ago

    There is an issue that your collection doesn't sync well when you spend your wildcards. They simply didn't diminish after you spend them. While you have 3 wildcards and spend all of them, it shows like you still have 3 of them. When you craft more, it let's you craft more than 3 so it might be about that issue.

    You probably didn't have more wildcards but it shows you like you crafted more than you can. It happened one of my friend while he was streaming and he's also still waiting for them to correct the issue.

    I hope it is fixed soon. For all people who will read here, Be careful while crafting cards with wildcards. After you crafted 3 copies, close collection and open it again. It corrects the wildcard amounts.

    Unpopular Opinion Incarnate

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  • katiegervari's Avatar
    80 11 Posts Joined 01/28/2020
    Posted 4 years, 10 months ago

    That's really good to know. Yeah, I did notice the issue where the # of wildcards was not going down. When I was getting errors from the server about not being able to craft, it said I had 7 rare wildcards, but when I re-entered the collection, I saw 0 rare wildcards.

    I'm hoping I didn't lose any rare wild cards at least and it's just not tracking what happened properly in the purchase history.

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  • Almaniarra's Avatar
    HearthStationeer 1000 1509 Posts Joined 03/21/2019
    Posted 4 years, 10 months ago
    Quote From katiegervari

    That's really good to know. Yeah, I did notice the issue where the # of wildcards was not going down. When I was getting errors from the server about not being able to craft, it said I had 7 rare wildcards, but when I re-entered the collection, I saw 0 rare wildcards.

    I'm hoping I didn't lose any rare wild cards at least and it's just not tracking what happened properly in the purchase history.

    Even if you lost, it was still tracked on your purchase history. I'm %100 sure of that Riot would compensate it. Just print screen it and send it to support.

    Unpopular Opinion Incarnate

    0
  • katiegervari's Avatar
    80 11 Posts Joined 01/28/2020
    Posted 4 years, 10 months ago

    Yep, I did that on Sunday. Just waiting for them to respond.

    0
  • Bystekhilcar's Avatar
    270 335 Posts Joined 09/02/2019
    Posted 4 years, 10 months ago

    I've had a similar issue, noted on another thread. showing three Vladimir purchases for Wild Cards which I don't remember making; Vlad isn't in my collection and the refund button throws an error when clicked. Safe to assume there's some bugs there.

    I see you when you're sleeping; I'm gone before you wake

    I'm not as good as turn 4 Barnes; But I'm at least a Twilight Drake

    1
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