We’ve implements a series of fixes, and players affected should be able tog in now. Could you please try again and let us know if the issues still persists for you?
Hello everyone, for those still affected by the issue indicated in the screenshot #2here, could you please reply to this post indicating in what game region the issue occurs for you?
This information is essential for a fix.
I’m adding here comments with the game region indicated, for ease of tracking. If the region below is incorrect, please reply to this comment directly.
Missing region - please reply to this comment indicating the region you play on.
Vyraneer
We’ll run one last correction once the patch 32.4.2 is live in all regions, and this should resolve the bug completely. Thank you for your patience!
Vyraneer
Is your UI still locked despite being on patch 32.4.2, Namesix?
If that’s the case, could you please upload a screenshot somewhere and share the link to the the image here?
Vyraneer
Hello everyone,
First, thank you for your reports and for providing screenshots - these were really helpful.
The issue is being investigated; if you’re experiencing it on a server different from EU, please reply here.
Vyraneer
Thank you for this info, BobSled. Are you also returning after a long absence/re-downloaded the game after a long time away?
Vyraneer
Thanks folks, the information you’ve provided has been incredibly useful - we’re on it.
Vyraneer
Hello everyone,
We’ve implements a series of fixes, and players affected should be able tog in now. Could you please try again and let us know if the issues still persists for you?
Vyraneer
Thanks for getting back to me, MattFisher. Would you please try again after scanning and repairing your game?
Vyraneer
Thank you; we’re running some tests; I appreciate your patience.
Vyraneer
Thank you, TiFF. Are you also coming back after a long absence from the game?
Vyraneer
Folks, it looks we’re having 2 separate issues.
We’ll be regularly monitoring this thread and we’ll keep you updated as much as possible. Thank you for your patience, everyone.
Vyraneer
We’re working on a permanent hotfix in an upcoming patch, Kesh, but we’re also manually reviewing accounts of those reporting this issue here.
Things might get a bit slower over the holiday weekend, thus I appreciate your patience.
Vyraneer
Hello everyone, for those still affected by the issue indicated in the screenshot #2 here, could you please reply to this post indicating in what game region the issue occurs for you?
This information is essential for a fix.
I’m adding here comments with the game region indicated, for ease of tracking. If the region below is incorrect, please reply to this comment directly.
Thank you.
Vyraneer
Noted, adding you to the list - thank you very much for taking time to confirm here!
Vyraneer
Noted, list updated, thank you both, JYNX & Léon!
Vyraneer
Updated again, thank you.
Vyraneer
Hello everyone,
We’re finalizing a hotfix and we’re tentatively aiming to have it implemented tomorrow.
Afterwards, we’ll be closely monitoring this thread thus should you still experience any issues after that, please report back here.
Vyraneer
Just a few hours; patch notes are already published and available here.
Vyraneer
Checking in now that the hotfix is live - folks, if you can, please confirm that you can access the Arena now.
Vyraneer
Thank you very much for taking time to confirm here, I appreciate it!