Bluetracker

Tracks Blizzard employees across various accounts.

Rioter here: Players Stuck at Login - please read, we want to help if we can!

FINAL UPDATE: Okay folks, we have a handle on the issue. To move forward, please please please, contact Player support. Be very clear with them and provide the following information to get guidance:

Summoner Name

Where your Riot account region is (i.e. NA, EUW, EUNE, etc etc)

What country your internet connection is coming from.

They will be able to guide you on next steps. Thank you for your patience.

Support Link: https://support-legendsofruneterra.riotgames.com/hc/en-us

UPDATE: We're working on getting you an explanation of what's going on. Thank you everyone who has reached out.

Folks, we're seeing the threads of folks stuck at Login. While we're super proud of the background Ashe art, the idea is to get you into game. The first thing you should do is contact player support! Please make sure you let them know what region your account is in, your summoner name and what physical country you are actually trying to login from at the time you get stuck.

If you want, please provide those details here. If you're uncomfortable sharing your summoner name publicly just PM it to me.

Additional note: It will also make it very easy for us to figure out what is happening if you send your Client Log file! You can find your client log file in: C:\Users\yourusername\AppData\Local\Riot Games\Legends of Runeterra\Logs . AppData may be a hidden folder on your computer so you may have to "show hidden files" to get there.

maxfields2000
Posted 6 years, 2 months ago (Source)
FINAL UPDATE: Okay folks, we have a handle on the issue. To move forward, please please please, contact Player support. Be very clear with them and provide the following information to get guidance:
1. Summoner Name
2. Where your Riot account region is (i.e. NA, EUW, EUNE, etc etc)
3. What country your internet connection is coming from.
They will be able to guide you on next steps. Thank you for your patience.

Support Link: https://support-legendsofruneterra.riotgames.com/hc/en-us
maxfields2000

Posted 6 years, 2 months ago (Source)

Folks, thank you for responding to my requests for information. Messaging coming soon on what's going on. Bear with me for a bit longer.
maxfields2000

Posted 6 years, 2 months ago (Source)

[removed]

I see what you did there.
maxfields2000

Posted 6 years, 2 months ago (Source)

i from vietnam and it not in the list of playable country, can i use vpn to play? my account is NA

I believe this article as the details you seek. https://support-legendsofruneterra.riotgames.com/hc/en-us/articles/360037555933-Stuck-on-the-Loading-Screen-After-Receiving-an-Invitation

<blockquote class="quoted">
    
</blockquote>
<div class="md"><p>FINAL UPDATE:  Okay folks, we have a handle on the issue. To move forward, please please please, contact Player support. Be very clear with them and provide the following information to get guidance:</p>

<ol>
<li>Summoner Name</li>
<li>Where your Riot account region is (i.e. NA, EUW, EUNE, etc etc)</li>
<li>What country your internet connection is coming from.</li>
</ol>

<p>They will be able to guide you on next steps. Thank you for your patience.</p>

<p>Support Link:  <a href="https://support-legendsofruneterra.riotgames.com/hc/en-us">https://support-legendsofruneterra.riotgames.com/hc/en-us</a></p>
</div> (<a href="https://www.reddit.com/r/LegendsOfRuneterra/comments/dj7x46/rioter_here_players_stuck_at_login_please_read_we/f43u1gl">maxfields2000</a>)
<hr/>

<blockquote class="quoted">
    
</blockquote>
<div class="md"><p>Folks, thank you for responding to my requests for information. Messaging coming soon on what's going on. Bear with me for a bit longer.</p>
</div> (<a href="https://www.reddit.com/r/LegendsOfRuneterra/comments/dj7x46/rioter_here_players_stuck_at_login_please_read_we/f433vlp">maxfields2000</a>)
<hr/>

<blockquote class="quoted">
    <div class="md"><p>[removed]</p>
</div>
</blockquote>
<div class="md"><p>I see what you did there.</p>
</div> (<a href="https://www.reddit.com/r/LegendsOfRuneterra/comments/dj7x46/rioter_here_players_stuck_at_login_please_read_we/f427m7w">maxfields2000</a>)
<hr/>

<blockquote class="quoted">
    <div class="md"><p>i from vietnam and it not in the list of playable country,  can i use vpn to play? my account is NA</p>
</div>
</blockquote>
<div class="md"><p>I believe this article as the details you seek. <a href="https://support-legendsofruneterra.riotgames.com/hc/en-us/articles/360037555933-Stuck-on-the-Loading-Screen-After-Receiving-an-Invitation">https://support-legendsofruneterra.riotgames.com/hc/en-us/articles/360037555933-Stuck-on-the-Loading-Screen-After-Receiving-an-Invitation</a></p>
</div> (<a href="https://www.reddit.com/r/LegendsOfRuneterra/comments/dj7x46/rioter_here_players_stuck_at_login_please_read_we/f490cau">maxfields2000</a>)
<hr/>

<p><div class="md"><p>FINAL UPDATE:  Okay folks, we have a handle on the issue. To move forward, please please please, contact Player support. Be very clear with them and provide the following information to get guidance:</p>

<ol>
<li>Summoner Name</li>
<li>Where your Riot account region is (i.e. NA, EUW, EUNE, etc etc)</li>
<li>What country your internet connection is coming from.</li>
</ol>

<p>They will be able to guide you on next steps. Thank you for your patience.</p>

<p><div class="md"><p>Folks, thank you for responding to my requests for information. Messaging coming soon on what's going on. Bear with me for a bit longer.</p>
</div> (<a href="https://www.reddit.com/r/LegendsOfRuneterra/comments/dj7x46/rioter_here_players_stuck_at_login_please_read_we/f433vlp">Source</a>)</p>

<p><div class="md"><p>I see what you did there.</p>
</div> (<a href="https://www.reddit.com/r/LegendsOfRuneterra/comments/dj7x46/rioter_here_players_stuck_at_login_please_read_we/f427m7w">Source</a>)</p>

<p><div class="md"><p>I believe this article as the details you seek. <a href="https://support-legendsofruneterra.riotgames.com/hc/en-us/articles/360037555933-Stuck-on-the-Loading-Screen-After-Receiving-an-Invitation">https://support-legendsofruneterra.riotgames.com/hc/en-us/articles/360037555933-Stuck-on-the-Loading-Screen-After-Receiving-an-Invitation</a></p>
</div> (<a href="https://www.reddit.com/r/LegendsOfRuneterra/comments/dj7x46/rioter_here_players_stuck_at_login_please_read_we/f490cau">Source</a>)</p>
    
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Rioter here: Players Stuck at Login - please read, we want to help if we can!

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