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Getting access from watching a streamer from a different region than your acct seems to cause the stuck login issue

Many people have been reporting this issue where they get stuck at this screen. Nobody seems to have found a solution for it, and user henryjaw has suggested that it's likely that the access status has a region tag, and so if we got access by watching a streamer from a different region than our acct, that is what's preventing us from logging in. Several have confirmed they watched streams from different regions, and it seems to perfectly explain this problem.

So if you haven't got in yet, I recommend for now you try to watch streams from the same region as you if possible.

Hopefully a fix for this will come in soon.

  • maxfields2000
    Posted 6 years, 2 months ago (Source)

    Hey-o! Riot engineering lead here. I can most assuredly say the issue is not due to the region the streamer is in, but it *might* be due to specifics about your account, the region it is in and the country you are physically logging in from. If you see this thread and are in this position, respond with your Riot account region (i.e. "NA"), the physical country your internet connection is coming from (where are you sitting when you try to login?) and if you want, pm me your summoner name.

  • maxfields2000
    Posted 6 years, 2 months ago (Source)

    that would be absolutely beautiful, I've been huffing and puffing about not getting to play for the past 2 days now :(

    That totally sucks and I'm sorry :( More from us soon once I've got the data I'm looking for.

  • maxfields2000
    Posted 6 years, 2 months ago (Source)

    My server is NA, and I'm trying to login from Malaysia. I don't know if anything is region-locked (I hope we can get full disclosure on this) I'm getting the "Logging In" error as well.

    I checked and I'm definitely using the right region settings, and I've tried everything I could to remedy it to no avail (clean reinstalls, run as admin, PC restarts)

    Thank you! We're going to investigate and try and get some answers.

  • maxfields2000
    Posted 6 years, 2 months ago (Source)

    I got access from email and still stuck at login screen

    If you're willing, PM me your summoner name. if you know what region your account is in, let me know, as well as what country you're trying to play from. Thank you!

  • maxfields2000
    Posted 6 years, 2 months ago (Source)

    Anyone have a NA account and in a different region getting stuck in the logging screen?

    Do you have an NA Account and getting stuck? What country are you logging in from. Also, if you're willing, PM me your summoner name.

  • maxfields2000
    Posted 6 years, 2 months ago (Source)

    Hello! LoR engineering team member here. For folks on the this thread, and others, encountering this problem, the single biggest thing that will help us triage this is information on what region you think your account is in (NA, EUW, etc) and what country you're actually playing/logging in from. So if you get a chance please let us know where your Riot account is and what country you're actually playing in!

  • maxfields2000
    Posted 6 years, 2 months ago (Source)

    NA account holder logging in from the Philippines. Getting the same stuck on login situation.

    I also pmd you my username.

    Please see this support article!

    https://support-legendsofruneterra.riotgames.com/hc/en-us/articles/360037555933-Stuck-on-the-Loading-Screen-After-Receiving-an-Invitation

    Unfortunately Phillipines is not supported at this time, but your entitlement is still good for when we do support it!

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