According to the server logs, you received Wildcards:
November 14th, 2018 03:25:00 UTC ( "wildCardTrackPosition": 29)
November 19th, 2018 00:57:44 UTC ( "wildCardTrackPosition" : 5)
November 19th, 2018 01:53:16 UTC ( "wildCardTrackPosition": 11)
Feel free to compare these times/dates with your log files (which will be in your local time, not UTC). There does appear to be some Wildcard Redemption between 00:57 and 01:53 (Jadelight Rangers, Merfolk Branchwalkers, Vivien Reid) to help put the time/date into context.
If this does not sound familiar or does not match the local logs on your computer, please update your Customer Support ticket so we can continue to investigate (since they have your logs as well, and I do not - I'm only acting as a late night go between with some of our server people).
If you believe you are not receiving your Wildcards, please message me your display name + 5 digit # so we can continue to investigate.
Again, as far as we are aware (based on every log we've looked at so far) players are still receiving Wildcards from the Tracker. However, we are not dismissing these reports and we will continue to cross-check both player and server logs to try and find any discrepancy.
For those of you who wish to look at your own logs, Chris Clay outlined the specific PlayerInventory messages you can check, here.
P.S. For those of you looking at your own logs, please remember that the Rare and Mythic Rare Wildcards share the same "track".
P.P.S. We're currently asking for display names + 5-digit # because it's a holiday in the US, but we have a few international software devs who are also on the case. Since they are looking at server logs, this is the easiest way for them to pull up specific accounts.
If you believe you are not receiving your Wildcards, please message me your display name + 5 digit # so we can continue to investigate.
Again, as far as we are aware (based on every log we've looked at so far) players are still receiving Wildcards from the Tracker. However, we are not dismissing these reports and we will continue to cross-check both player and server logs to try and find any discrepancy.
For those of you who wish to look at your own logs, Chris Clay outlined the specific PlayerInventory messages you can check, here.
Wizards Megan
According to the server logs, you received Wildcards:
Feel free to compare these times/dates with your log files (which will be in your local time, not UTC). There does appear to be some Wildcard Redemption between 00:57 and 01:53 (Jadelight Rangers, Merfolk Branchwalkers, Vivien Reid) to help put the time/date into context.
If this does not sound familiar or does not match the local logs on your computer, please update your Customer Support ticket so we can continue to investigate (since they have your logs as well, and I do not - I'm only acting as a late night go between with some of our server people).
Wizards Megan
P.S. For those of you looking at your own logs, please remember that the Rare and Mythic Rare Wildcards share the same "track".
P.P.S. We're currently asking for display names + 5-digit # because it's a holiday in the US, but we have a few international software devs who are also on the case. Since they are looking at server logs, this is the easiest way for them to pull up specific accounts.
Wizards Megan
If you believe you are not receiving your Wildcards, please message me your display name + 5 digit # so we can continue to investigate.
Again, as far as we are aware (based on every log we've looked at so far) players are still receiving Wildcards from the Tracker. However, we are not dismissing these reports and we will continue to cross-check both player and server logs to try and find any discrepancy.
For those of you who wish to look at your own logs, Chris Clay outlined the specific PlayerInventory messages you can check, here.