Bluetracker
Tracks Blizzard employees across various accounts.
Since Jeff is (was) worn down, let's all be wholesome for once, and give our regards to Overwatch team.
In the recent mail exchange, between Jeff, and the "rude forum poster", Jeff wrote some significant lines:
... I was simply feeling worn down at the moment.
... I get frustrated and annoyed when people take “shots” at us without actually stating what their issue is.
... it’s super demoralizing to us to simply get insulted.
I hope you forgive me and realize that my actions are a reflection of my own personal flaws ...
While Blizzard is known for caring for their employees, working in such a large company is definitely hard and exhausting. Some people work in small and friendly companies, just to avoid such pressure which comes from working in large companies, with a large income. For Jeff and some others on Overwatch team, it's even more exhausting, because of the constant connection with huge playerbase. And yet they still answer to so many forum posts with positivity, and listen to our feedback.
I don't want to return to the topic Jeff vs. "rude forum poster". I just want to say, that while there may be some trolls or toxic people on the forum or Reddit, it's just a minority. The vast majority of the forum and r/Overwatch is kind, helpful, and we deeply appreciate what you are doing, even when we don't say it out loud, and we know how difficult your work is.
Even a terribly arrogant person like me has to say: "Thank you Overwatch team, I love what you are doing, I'm proud of you all, and if you are feeling down, I do care."
EDIT: RIP inbox. I noticed that a lot of people call this a circlejerk. You are correct.
EDIT2: Thank you for my very first gold. I saw your comment in this thread, and your willingness to help someone with loneliness is amazing.
Jeff Kaplan
You guys are so awesome. Thanks for this post.
I am just one tiny part of an amazing team of Artists, Producers, Programmers, Designers and Audio experts (not to mention all of the support teams that help us). They're the ones doing all of the hard work and making all the cool stuff you love. I just get sent across the street to film the dev updates because they are too busy and important to do it... haha! But on behalf of Team 4 (aka The Overwatch Team), thank you guys for being the best community a game could ask for.