Did anyone else not get dust?

Now I play this game off and on, mostly just to log in and have some fun with a few fun decks I have and play some mercs but when I heard about the dust refund thing I logged in right away.

When I fired up the menu, I had 2 pop-ups saying I gained 1600 dust. But when actually looked I didn't get anything at all. 

Now since I haven't been following the game somewhat I knew people were upset about the dust refund but i didnt know why. Is this why?

From the start of Alterac, there were reports of players receiving cards that you would normally receive via the honor track, or rewards track.

Team5 then decided to reimburse these players by granting them the dust value for these cards. Unfortunately they fked up the implementation resulting in what is now termed as dustgate.

Basically if you were one of them who received the free dust, make note of your dust collection, because you can easily receive twice as many, or lose some dust. They are currently fixing all this, so best thing in my opinion is to screenshot your dust and dont spend any of the free dust.

I am really baffled about the fact that a big software company like Activision Blizzard is able to let such an embarrassing issue slip through their testing. Does their entire QA team consist of monkeys?

For now, I have not personally encountered this dust issue yet (knock on wood). I guess I have to be glad that they did not start this reimburse mess over here in the EU region or even worse all regions at once.

Quote From NebuchadnezzarHS

I am really baffled about the fact that a big software company like Activision Blizzard is able to let such an embarrassing issue slip through their testing. Does their entire QA team consist of monkeys?

For now, I have not personally encountered this dust issue yet (knock on wood). I guess I have to be glad that they did not start this reimburse mess over here in the EU region or even worse all regions at once.

Look I'm not trying to defend Blizzard specifically but this whole mentality of "bLiZz BaD. Qa TeAm Is FuLl oFf MoNkEyS!1!" is kinda horseshit.

Software companies around the world have bugs and glitches and issues like these.  The difference is, most software is actually work related and while there are definitely Karens and Kens out there who will gladly bitch about anything, they generally don't assume that the people working on the software are dumb.

I know because I've spent the last 2 decades working at software companies. (I'm not a developer myself but I work in IT and frequently communicate and work with devs)  

It's easy for things to "work in a test environment" but then fail in real life.  Often it's environmental issues they weren't expecting, or the issues of logistics from a scale much larger than a test environment that are the issue.

I'm not saying the "dustgate" situation is ideal or even valid, it's certainly embarrassing. No company wants to have to make statements like they did and make a public to-do of "sorry, we kinda fucked up."   But the reality is that mistakes happen, people overlook things.  Companies aren't perfect, and the people working at those companies are not perfect either.  I empathize with developers and people who work at software companies because they got a LOT of flack, way more than the deserve...especially from the mercurial, entitled, and vitriolic userbase that is gamers.

My earlier comment mentioning monkeys is probably a bit harsh, but it was out of frustration since bugs have been piling on the past few months which in my honest opinion did not get fixed soon enough.

By the way, I also have 2 decades of IT developer experience so if that matters at all we should hold equal weight of opinions on this situation. I know we all make mistakes, we are only human after all. However, some of the recent bugs are really easy to spot like those XP achievements issues not counting correctly. Another one was the collection filter not resetting properly on mobile devices. Those bugs should really not have seen the light of day by us.

As for the "big" dust drama, you know you can run those reimburse scripts on a backup database and try to find irregularities before the actual release, right? Just be sure to spend a proper amount of time on testing before giving the script the green light. There is no need to rush things. If you do rush though and screw up, do not be surprised to receive some flack for it in return.

For me, the bigger the IT company, the more resources they (should) have and I expect better or at least a very high standard of quality from their software. That quality is going downhill as we can see by the growing bugs list at the bottom of their patch release notes.

Do not get me wrong, I still love Hearthstone and I have always liked playing Blizzard games like Diablo and Starcraft in the past. It is exactly because I am so invested in their games, that these kind of silly bugs annoy me to this degree. I probably care too much about Hearthstone, more than I should anyways, which is unhealthy.

Only seven years in IT under my belt, so I hope you accept me in your club :) Joke aside. Bugs happen at the best companies and to the most dedicated developers, so the occurence of bugs is nothing noteworthy per se. However if bugs continue to pile up and getting more embarassing that very well can be an indication of underlying problems. Blizzard has a lot of problems right now, apart from the big scandal I think they have been suffering from bad management and internal cost cuts for quite some time. And yes this shows in quality. But hey, I think they will get the grip again. All the best.

Back to the original topic: Just wait a bit, they will figure it out in a couple of days as always (or mostly).

I think the big issue is that the people in charge and the developers are more often than not two different people.

And the people in charge tend not to care about giving devs extra time to fix bugs when setting deadlines :T