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I didn’t get my free deck

So I started playing again day 17 after the stream after more than a year without playing, I got the whole “welcome back missions” and everything. And the free deck today is nowhere to be seen, anyone else is having this problem? A friend of mine started playing just a couple hours later(still the 17) and got the same “welcome back” experience, but he did get the free deck. Where should i ask for help?

PS: last post was deleted because I didn’t put a flair, I hope this one works.

  • Chadd Nervigg
    Posted 5 years, 9 months ago (Source)

    Is it possible that you're still in the New Player ranks? If you can DM me your battletag and region, I can have our engineers look into your account situation!

    Definitely don't want any eligible people to miss out on this, so if there is an issue, we want to get to the bottom of it.

  • Chadd Nervigg
    Posted 5 years, 9 months ago (Source)

    The whole thing is really shit. My buddy hadn't played in 6 months but after the expansion announcement he logged in so that means he doesn't get this? Such stingy conditions for this they might as well have not even announced it.

    Nope, he would be eligible!

  • Chadd Nervigg
    Posted 5 years, 9 months ago (Source)

    Can you clarify if everyone gets the deck or not seems like there’s a lot of confusion especially for people that hopped back on after a while just to try BG?

    If there are any bugs, we definitely want to solve them, let me assure you.

    Confusion seems to be our biggest issue right now. We're working on a post that clearly lays out who is eligible, and what you need to do, to try to help solve that.

  • Chadd Nervigg
    Posted 5 years, 9 months ago (Source)

    (Upvotes to this comment to help people find it would be appreciated!)

    We just posted some details about the Free Decks for New and Returning Players. Please check it out if you're having any issues with them!

    https://us.forums.blizzard.com/en/hearthstone/t/a-few-notes-on-the-returning-player-experience/27240

  • Kauza
    Posted 5 years, 9 months ago (Source)

    Wanted to provide a quick note that I posted a new thread here giving a little more insight into how all things with the free deck work: https://www.reddit.com/r/hearthstone/comments/fpmtgb/a_few_notes_on_the_returning_player_experience/?

    With that said, we're also doing a lot of investigation to make sure everything is working as intended. We're going to keep looking at reports and investigating things on our side and we'll provide more info on any possible issues as soon as we have it.

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