Bluetracker

Tracks Blizzard employees across various accounts.

Fun update to my @Postmates @Postmates_Help story: After an hour on the phone, with three different agents, they promised they'd call me within one hour (and if I didn't answer, they said they'd send an email) to escalate my complaint to determine if they could

Fun update to my @Postmates @Postmates_Help story: After an hour on the phone, with three different agents, they promised they'd call me within one hour (and if I didn't answer, they said they'd send an email) to escalate my complaint to determine if they could

BeShuster

Posted 4 years, 4 months ago (Source)

Fun update to my @Postmates @Postmates_Help story: After an hour on the phone, with three different agents, they promised they'd call me within one hour (and if I didn't answer, they said they'd send an email) to escalate my complaint to determine if they could

BeShuster

Posted 4 years, 4 months ago (Source)

fully reimburse my order, because apparently, 1.5-hour later order that was completely cold with missing items wasn't enough to justify it. Not only that, they didn't believe me. They actually conferenced in the driver to match our stories with me on the phone. WHAT?

BeShuster

Posted 4 years, 4 months ago (Source)

You all know me, I've never posted something like this before, so you how upset I am. It's been 3 hours, not a word. I'm done using @Postmates and I highly encourage any of my friends/followers to not use them either. They're disingenuous and unprofessional.

Chadd Nervigg

Posted 4 years, 4 months ago (Source)

@BeShuster @Postmates Z and I order delivery probably ~7 times/wk. She uses Postmates and I use DoorDash, so we have greater diversity of choices. Issue rate for Postmates is roughly 5x what it is for DoorDash, I'd say. Postmates notoriously has wrong hours for places, taking orders after closed.

BeShuster

Posted 4 years, 4 months ago (Source)

@Celestalon @Postmates Yea after posting today's "experience" a lot of people have reached out with better alternatives. I've definitely been using Postmates for 5+ years? Definitely down to switch though after this. I'll give DoorDash a try if you recommend it, friend <3 Appreciate you.

Chadd Nervigg

Posted 4 years, 4 months ago (Source)

@BeShuster @Postmates Yeah, DoorDash seems solid to me. Can't say I've never had a problem (it's unavoidable), but it's been very rare, and they've refunded whole orders when it has, and have been responsive.

<blockquote class="quoted">
 
</blockquote>
Fun update to my @Postmates @Postmates_Help story:

After an hour on the phone, with three different agents, they promised they'd call me within one hour (and if I didn't answer, they said they'd send an email) to escalate my complaint to determine if they could (<a href="https://twitter.com/i/web/status/1391583307033288707">None</a>)
<hr/>

<blockquote class="quoted">
 
</blockquote>
fully reimburse my order, because apparently, 1.5-hour later order that was completely cold with missing items wasn't enough to justify it.

Not only that, they didn't believe me. They actually conferenced in the driver to match our stories with me on the phone. WHAT? (<a href="https://twitter.com/i/web/status/1391583307775709185">None</a>)
<hr/>

<blockquote class="quoted">
 
</blockquote>
You all know me, I've never posted something like this before, so you how upset I am.

It's been 3 hours, not a word.

I'm done using @Postmates and I highly encourage any of my friends/followers to not use them either.

They're disingenuous and unprofessional. (<a href="https://twitter.com/i/web/status/1391583308530601985">None</a>)
<hr/>

<blockquote class="quoted">
 
</blockquote>
@BeShuster @Postmates Z and I order delivery probably ~7 times/wk. She uses Postmates and I use DoorDash, so we have greater diversity of choices.

Issue rate for Postmates is roughly 5x what it is for DoorDash, I'd say.

Postmates notoriously has wrong hours for places, taking orders after closed. (<a href="https://twitter.com/i/web/status/1391584959144497154">Chadd Nervigg</a>)
<hr/>

<blockquote class="quoted">
 
</blockquote>
@Celestalon @Postmates Yea after posting today's "experience" a lot of people have reached out with better alternatives. I've definitely been using Postmates for 5+ years? Definitely down to switch though after this.

I'll give DoorDash a try if you recommend it, friend <3

Appreciate you. (<a href="https://twitter.com/i/web/status/1391585782457004033">None</a>)
<hr/>

<blockquote class="quoted">
 
</blockquote>
@BeShuster @Postmates Yeah, DoorDash seems solid to me. Can't say I've never had a problem (it's unavoidable), but it's been very rare, and they've refunded whole orders when it has, and have been responsive. (<a href="https://twitter.com/i/web/status/1391586098703310855">Chadd Nervigg</a>)
<hr/>

Tweet

Fun update to my @Postmates @Postmates_Help story:

After an hour on the phone, with three different agents, they promised they'd call me within one hour (and if I didn't answer, they said they'd send an email) to escalate my complaint to determine if they could

fully reimburse my order, because apparently, 1.5-hour later order that was completely cold with missing items wasn't enough to justify it.

Not only that, they didn't believe me. They actually conferenced in the driver to match our stories with me on the phone. WHAT?

You all know me, I've never posted something like this before, so you how upset I am.

It's been 3 hours, not a word.

I'm done using @Postmates and I highly encourage any of my friends/followers to not use them either.

They're disingenuous and unprofessional.

@BeShuster @Postmates Z and I order delivery probably ~7 times/wk. She uses Postmates and I use DoorDash, so we have greater diversity of choices.

Issue rate for Postmates is roughly 5x what it is for DoorDash, I'd say.

Postmates notoriously has wrong hours for places, taking orders after closed. (<a href="https://twitter.com/i/web/status/1391584959144497154">Source</a>)

@Celestalon @Postmates Yea after posting today's "experience" a lot of people have reached out with better alternatives. I've definitely been using Postmates for 5+ years? Definitely down to switch though after this.

I'll give DoorDash a try if you recommend it, friend &lt;3

Appreciate you.

@BeShuster @Postmates Yeah, DoorDash seems solid to me. Can't say I've never had a problem (it's unavoidable), but it's been very rare, and they've refunded whole orders when it has, and have been responsive. (<a href="https://twitter.com/i/web/status/1391586098703310855">Source</a>)
 
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