Bluetracker

Tracks Blizzard employees across various accounts.

New Player Bundle removed with release on M21

I installed Arena for the first time yesterday, went through the tutorial, and saw there was a good deal for new players, the New Player Bundle. Log in this morning to buy it, see it disappeared, and contact customer service to learn they removed it with the release of M21...

Why would they do something so dumb? The difficulty with f2p games is getting people to spend money the first time. New player discounts help with that.

Was this announced somewhere? It certainly wasn't in-game.

Wizards Jay

Posted 5 years, 6 months ago (Source)

I hope you're right! The exact response I received from customer support implies it's gone:

Thank you for your patience! The Welcome Bundle has been removed from the MTG Arena store with the release of Core Set 2021. With that said, I'll be sure to pass on your feedback to the proper teams so that they're aware it's still in demand!

Post above you is correct; that bundle is temporarily turned off while we switch some things over for the update (including swapping it to M21 packs), but it will be back up in an hour or so.
Wizards Jay

Posted 5 years, 6 months ago (Source)

Excellent thanks! Your customer support team via email may need to know about that. They implied it's gone.

Should be back up now

<blockquote class="quoted">
    <div class="md"><p>I hope you're right! The exact response I received from customer support implies it's gone:</p>

<p>Thank you for your patience! The Welcome Bundle has been removed from the MTG Arena store with the release of Core Set 2021. With that said, I'll be sure to pass on your feedback to the proper teams so that they're aware it's still in demand!</p>
</div>
</blockquote>
<div class="md"><p>Post above you is correct; that bundle is temporarily turned off while we switch some things over for the update (including swapping it to M21 packs), but it will be back up in an hour or so.</p>
</div> (<a href="https://www.reddit.com/r/MagicArena/comments/hfoy0o/new_player_bundle_removed_with_release_on_m21/fvyuk93">Wizards Jay</a>)
<hr/>

<blockquote class="quoted">
    <div class="md"><p>Excellent thanks! Your customer support team via email may need to know about that. They implied it's gone.</p>
</div>
</blockquote>
<div class="md"><p>Should be back up now</p>
</div> (<a href="https://www.reddit.com/r/MagicArena/comments/hfoy0o/new_player_bundle_removed_with_release_on_m21/fvyy6ug">Wizards Jay</a>)
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New Player Bundle removed with release on M21

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