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Brigata

Joined 01/26/2020 Achieve Points 55 Posts 3

Brigata's Comments

  • Brigata's Avatar
    55 3 Posts Joined 01/26/2020
    Posted 4 years, 3 months ago

    @Horus I know exactly the email I used, even the password but not the name, birthday etc. That one is probably lost... I think I did give double security checks, but when I failed to give the name of my account, all communications were immediately blocked

    In reply to Account blocked
  • Brigata's Avatar
    55 3 Posts Joined 01/26/2020
    Posted 4 years, 3 months ago

    @RavenSunHS Thanks for the reply. I find it hard to believe that there is nothing I or they can do to confirm it. Screenshots are definetely not safe enough, but I was just thinking out loud what I could provide for them. I'm not sure how hard it is to see where I 'normally' play, but many games notice when you play from another place and you get a warning on your email to confirm.

    I totally agree that I'm in the wrong by not knowing my personal information on the account and being unable to confirm by email. Also from their perspective: what do they gain by rejecting to help me recovering it (not just giving, but helping by letting me prove it by other means)?

    https://imgur.com/a/Nq010Bi

    Cheers!

    In reply to Account blocked
  • Brigata's Avatar
    55 3 Posts Joined 01/26/2020
    Posted 4 years, 3 months ago

    Hey,

    I'm not sure if this is the right place to ask this, but I wonder if anyone has tips or faced the same problem.
    In short: I lost my emailadress and don't remember with what name I made my hearthstone account, thus blizzard doesn't want to help me recover my account.
    Last week I had to confirm my account with my emailadress and it turned out I lost this account. It is blocked and I can't provide enough information to outlook to recover it. I turned to blizzard and had to give my name (and afterwards probably birthday etc.), but turned out I gave up some bullshit answers 5 years ago when I made the account. I've got plenty of other information to prove it is my account (bank statements, screenshots and they can probably see from what computer I played), but it seems that is not enough.

    I play daily, have a pretty complete collection and put some money in it, so obviously I want my account back. Do you have some tips for me in this position or have had the same problem? Please let me know.

    Cheers

    In reply to Account blocked
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