@Horus I know exactly the email I used, even the password but not the name, birthday etc. That one is probably lost... I think I did give double security checks, but when I failed to give the name of my account, all communications were immediately blocked
@RavenSunHS Thanks for the reply. I find it hard to believe that there is nothing I or they can do to confirm it. Screenshots are definetely not safe enough, but I was just thinking out loud what I could provide for them. I'm not sure how hard it is to see where I 'normally' play, but many games notice when you play from another place and you get a warning on your email to confirm.
I totally agree that I'm in the wrong by not knowing my personal information on the account and being unable to confirm by email. Also from their perspective: what do they gain by rejecting to help me recovering it (not just giving, but helping by letting me prove it by other means)?
I'm not sure if this is the right place to ask this, but I wonder if anyone has tips or faced the same problem. In short: I lost my emailadress and don't remember with what name I made my hearthstone account, thus blizzard doesn't want to help me recover my account. Last week I had to confirm my account with my emailadress and it turned out I lost this account. It is blocked and I can't provide enough information to outlook to recover it. I turned to blizzard and had to give my name (and afterwards probably birthday etc.), but turned out I gave up some bullshit answers 5 years ago when I made the account. I've got plenty of other information to prove it is my account (bank statements, screenshots and they can probably see from what computer I played), but it seems that is not enough.
I play daily, have a pretty complete collection and put some money in it, so obviously I want my account back. Do you have some tips for me in this position or have had the same problem? Please let me know.
@Horus I know exactly the email I used, even the password but not the name, birthday etc. That one is probably lost... I think I did give double security checks, but when I failed to give the name of my account, all communications were immediately blocked
@RavenSunHS Thanks for the reply. I find it hard to believe that there is nothing I or they can do to confirm it. Screenshots are definetely not safe enough, but I was just thinking out loud what I could provide for them. I'm not sure how hard it is to see where I 'normally' play, but many games notice when you play from another place and you get a warning on your email to confirm.
I totally agree that I'm in the wrong by not knowing my personal information on the account and being unable to confirm by email. Also from their perspective: what do they gain by rejecting to help me recovering it (not just giving, but helping by letting me prove it by other means)?
https://imgur.com/a/Nq010Bi
Cheers!
Hey,
I'm not sure if this is the right place to ask this, but I wonder if anyone has tips or faced the same problem.
In short: I lost my emailadress and don't remember with what name I made my hearthstone account, thus blizzard doesn't want to help me recover my account.
Last week I had to confirm my account with my emailadress and it turned out I lost this account. It is blocked and I can't provide enough information to outlook to recover it. I turned to blizzard and had to give my name (and afterwards probably birthday etc.), but turned out I gave up some bullshit answers 5 years ago when I made the account. I've got plenty of other information to prove it is my account (bank statements, screenshots and they can probably see from what computer I played), but it seems that is not enough.
I play daily, have a pretty complete collection and put some money in it, so obviously I want my account back. Do you have some tips for me in this position or have had the same problem? Please let me know.
Cheers