i literaly want to quit lor after this.

can someone explain to me why are they like this?

all i wanted is to get the items i lost because of their bug

did anyone experienced anything like this?

Ive seen this quite a lot and I have to say that it really depends on your "amount spent".
I am deep in the 4 figures on my Riot account and I never had to wait like more than one day and I allways (!) got my money/currency back when I had an issue or I got compensated with ingame currency (which is the easiest to do for them). No matter the game like Valorant or LoR, whatever.

They must have some kind of priority system in that regard.

It's certainly a frustrating thing. I find it a bit perplexing that they wouldn't simply give you the lost items.

However, that being said, the things you lost do not amount to much. If your account is anything like mine (and I've been playing since Rising Tides), you have so many resources that you don't even notice when you open a silver chest. Heck, I don't even notice the difference when I open my weekly vault.

So yeah, that customer service is pretty absurd, but what you lost is barely the smallest of blips in the grand scheme of things.

i play path of champions... i have too much green and red shards(all the regular currencies). but the path of champions chests has alot more value (thats the only reason i purchased the event pass)

You could sue them or file for some kind of customer protection breach. Depends on where you live and what server you played on. In europe you could try the volunteers at ECC at first.