Hello all,

We wanted to let you know about some known issues we are tracking with patch 21.4. We will continue to update this post as we get more information.

• We’re aware of a visual bug where Rewards Track progress is not being shown. The XP is still being earned and tracked, but we are working on fixing the visuals to match.

• Some players had their Battlegrounds rating reset after downloading the patch. We have addressed the problem causing this issue, and are continuing to investigate next steps for those impacted.

• We’re tracking and investigating miscellaneous connectivity, server, and performance issues.

• We’re aware that players are unable to purchase multiple Mecenaries packs at once with Gold. This issue will be fixed in an upcoming patch.

• 10/12 Update: We are investigating an issue with players getting stuck in the Mercenaries tutorial.

• 10/12 Update: We are also investigating issues with leaderboards note updating properly.

See here for previously documented known issues with the 21.4 patch: 21.4 Launch Day Known Issues

Hey! We’re aware of this, and are expecting those packs to be distributed to eligible players later today.

Yeah, there are plans to adjust that.

Hey Roland, this may not necessarily be an issue. It is the intended behavior that some of your packs will be all coins, particularly after you’ve opened enough packs to own all the open-able Rare mercs (which can be as low as within the first 30-ish packs).

Here’s the article explaining how Mercs packs work: https://us.battle.net/support/en/article/32545

Hey, thanks for flagging and sorry you got stuck. The team is looking into these issues.

Hey, I’ve passed your post along to the team to make sure everything is good.

But, just from my end, I want to clarify that the way the portrait portion works is that when you would get a portrait, it will first choose a mercenary and then check for portrait ownership of that merc, instead of portraits generally. So the fact that you do not yet have all portraits of a rarity does not necessarily mean you’d be expected to get portraits before coins.

That hotfix went out last night Pacific time, approximately 18 hours ago.

If you are still having issues with one of the resolved problems, then please reach out to customer service so they can take a look at your specific situation.

Hey Grex, the Chromebooks seem to be the types of devices that are having trouble going through tutorials for any new modes. Right now we don’t have a fix, just a workaround: enter the mode on another device and finish the tutorial. Once you’re done with the tutorial, you should be able to enter normally on your Chromebook.

This is a known visual bug that will be addressed in a future patch. For now, the issue resolves itself when the page refreshes.

Thanks for the report. I’ll pass these along to the team to be fixed in a future update.

Hey, that’s incredible! I’m sorry the experience wasn’t what you wanted, but what you’re describing doesn’t necessarily sound like a bug.

After some player feedback, we updated the pack disclosures site to try to be a bit clearer on how packs work. Basically, the system is not designed to go through the progression for all Portraits within a rarity before landing on Coins–when converting from a Mercenary Card, it picks a straight random mercenary and then checks if there are any available Portraits to offer for that particular mercenary.

Hey, I can’t speak to products we haven’t announced yet, but I can say that the team is aware that for some players the portraits are a priority and that the team has plans to make offerings that should appeal more to that type of player. If you hang tight for future updates on that front, you’ll have more options that, I think, should be better for what you specifically are looking for–or at least give you some alternative routes to consider.

We’re finalizing something regarding the Battlegrounds MMR right now, so we will have something more to share within the next day or so.

Edit: updated the main post to link to our Battlegrounds plan, planned for tomorrow.

Appreciate it. Updating now.

Bear Trap 2 normally summons a 7/10. Are you saying that you have the Hunting Shroud Equipment equipped and the Equipment has no effect?

Thanks, the team is aware of an issue where if you cross a threshold based on an early concession, it does not award the seasonal chest. The team is working on a fix.

There will be something to do with excess coins in the future, but we don’t have any details to announce at this time.

Don’t worry, you were not missed. The team is still working on the solution for this.

Edit: the fix for this has now gone live for all affected players.