Bluetracker

Tracks Blizzard employees across various accounts.

Hearthstone Emergency Maintenance - May 8th, 2014

Well met!

We're currently bringing the Hearthstone service down for emergency maintenance due to some unforeseen issues with the 1.0.0.5314 patch. We are very sorry if this disconnected you from your current games in progress! We always like to give ample notice to our players when we're planning on bringing down the Hearthstone servers, but we were unable to do so in this particular case.

Thank you for your patience, and we will provide updates as soon as we are able!

(13:06 PDT)

(14:06 PDT) Hearthstone is now once again available for play in the Americas and Europe regions. Thank you for your patience as we addressed this issue!

Zeriyah

Posted 11 years, 8 months ago (Source)

Hearthstone is now once again available for play in the Americas and Europe regions. Thank you for your patience as we addressed this issue!
Zeriyah

Posted 11 years, 8 months ago (Source)

They've patched it with zero downtime before with no issues, so this wasn't a new "experiment".

This is true. It's not an issue with the patching functionality.
Zeriyah

Posted 11 years, 8 months ago (Source)

[deleted]

Thank you! I will pass on the praise to our hardworking engineers.
Zeriyah

Posted 11 years, 8 months ago (Source)

[deleted]

No achievement will be implemented in this patch. You can view our current patch notes here.
Zeriyah

Posted 11 years, 8 months ago (Source)

Why not also allow players to have a local copy of their cards and decks for local practice games and deck building experiments? Any modifications to these decks wouldn't be uploaded to the servers so that will avoid any attempted hacks. That way people can at least practice when the servers are down.

While probably not impossible, storing information client side would take up significantly more memory, and we have to keep devices like iPad, iPhone and Android in mind. And take significantly more development time. It's something we've heard feedback on, but creating new content for our players to enjoy and new platforms to enjoy it on is a priority.
Zeriyah

Posted 11 years, 8 months ago (Source)

Shortly after nerfing the hounds they took over the server room!

http://i.imgur.com/1dO7gih.jpg

This explains everything!
Zeriyah

Posted 11 years, 8 months ago (Source)

Why not let us practice when servers are down? What about that mode makes it disabled if servers are down?

All of your info, like your card collection, is saved on our side. So if our stuff goes down, you can't access your card collection or the Hearthstone database.
Zeriyah

Posted 11 years, 8 months ago (Source)

ALL THE HUNTERS ARE REVOLTING AGAINST THE SYSTEM !

nuu they be ragin against mah machines
Zeriyah

Posted 11 years, 8 months ago (Source)

Thanks for caring about the Reddit community! We seem to value punctual updates around here. :D

Welcome! Happy cake day!
Zeriyah

Posted 11 years, 8 months ago (Source)

Stickied post for visibility to decrease the density of "EU down" threads, thank you for the info Zeriyah.

~Josh

Thank you helpful mod!
Zeriyah

Posted 11 years, 8 months ago (Source)

Thank the Gods! I thought it was just me having trouble. Any time-horizon on this?

Working on a fix as we speak, no updates yet. We don't want Hearthstone to be down any longer than necessary!
Zeriyah

Posted 11 years, 8 months ago (Source)

Why not apply the initial patch during scheduled downtime, like in WoW? Instead of randomly during the day.

This patch was intended to be applied without downtime, so players would automatically patch with the Battle.net Desktop App and not experience a disruption in game play.

...and then the Fire Nation attacked.

<blockquote class="quoted">
    
</blockquote>
<div class="md"><p>Hearthstone is now once again available for play in the Americas and Europe regions. Thank you for your patience as we addressed this issue!</p>
</div> (<a href="https://www.reddit.com/r/hearthstone/comments/252i9z/hearthstone_emergency_maintenance_may_8th_2014/chd1v6i">Zeriyah</a>)
<hr/>

<blockquote class="quoted">
    <div class="md"><p>They've patched it with zero downtime before with no issues, so this wasn't a new "experiment".</p>
</div>
</blockquote>
<div class="md"><p>This is true. It's not an issue with the patching functionality. </p>
</div> (<a href="https://www.reddit.com/r/hearthstone/comments/252i9z/hearthstone_emergency_maintenance_may_8th_2014/chd1h8b">Zeriyah</a>)
<hr/>

<blockquote class="quoted">
    <div class="md"><p>[deleted]</p>
</div>
</blockquote>
<div class="md"><p>Thank you! I will pass on the praise to our hardworking engineers. </p>
</div> (<a href="https://www.reddit.com/r/hearthstone/comments/252i9z/hearthstone_emergency_maintenance_may_8th_2014/chd140k">Zeriyah</a>)
<hr/>

<blockquote class="quoted">
    <div class="md"><p>[deleted]</p>
</div>
</blockquote>
<div class="md"><p>No achievement will be implemented in this patch. You can view our <a href="http://us.battle.net/hearthstone/en/blog/14070049/hearthstone-patch-notes-1005314-5-8-2014">current patch notes here</a>. </p>
</div> (<a href="https://www.reddit.com/r/hearthstone/comments/252i9z/hearthstone_emergency_maintenance_may_8th_2014/chd120j">Zeriyah</a>)
<hr/>

<blockquote class="quoted">
    <div class="md"><p>Why not also allow players to have a local copy of their cards and decks for local practice games and deck building experiments? Any modifications to these decks wouldn't be uploaded to the servers so that will avoid any attempted hacks. That way people can at least practice when the servers are down.</p>
</div>
</blockquote>
<div class="md"><p>While probably not impossible, storing information client side would take up significantly more memory, and we have to keep devices like iPad, iPhone and Android in mind. And take significantly more development time. It's something we've heard feedback on, but creating new content for our players to enjoy and new platforms to enjoy it on is a priority. </p>
</div> (<a href="https://www.reddit.com/r/hearthstone/comments/252i9z/hearthstone_emergency_maintenance_may_8th_2014/chd10yi">Zeriyah</a>)
<hr/>

<blockquote class="quoted">
    <div class="md"><p>Shortly after nerfing the hounds they took over the server room! </p>

<p><a href="http://i.imgur.com/1dO7gih.jpg">http://i.imgur.com/1dO7gih.jpg</a></p>
</div>
</blockquote>
<div class="md"><p>This explains everything!</p>
</div> (<a href="https://www.reddit.com/r/hearthstone/comments/252i9z/hearthstone_emergency_maintenance_may_8th_2014/chd0vvc">Zeriyah</a>)
<hr/>

<blockquote class="quoted">
    <div class="md"><p>Why not let us practice when servers are down? What about that mode makes it disabled if servers are down?</p>
</div>
</blockquote>
<div class="md"><p>All of your info, like your card collection, is saved on our side. So if our stuff goes down, you can't access your card collection or the Hearthstone database. </p>
</div> (<a href="https://www.reddit.com/r/hearthstone/comments/252i9z/hearthstone_emergency_maintenance_may_8th_2014/chd0j14">Zeriyah</a>)
<hr/>

<blockquote class="quoted">
    <div class="md"><p>ALL THE HUNTERS ARE REVOLTING AGAINST THE SYSTEM !</p>
</div>
</blockquote>
<div class="md"><p>nuu they be ragin against mah machines</p>
</div> (<a href="https://www.reddit.com/r/hearthstone/comments/252i9z/hearthstone_emergency_maintenance_may_8th_2014/chd0hxp">Zeriyah</a>)
<hr/>

<blockquote class="quoted">
    <div class="md"><p>Thanks for caring about the Reddit community! We seem to value punctual updates around here. :D</p>
</div>
</blockquote>
<div class="md"><p>Welcome! Happy cake day!</p>
</div> (<a href="https://www.reddit.com/r/hearthstone/comments/252i9z/hearthstone_emergency_maintenance_may_8th_2014/chd0hhm">Zeriyah</a>)
<hr/>

<blockquote class="quoted">
    <div class="md"><p>Stickied post for visibility to decrease the density of "EU down" threads, thank you for the info Zeriyah.</p>

<p>~Josh</p>
</div>
</blockquote>
<div class="md"><p>Thank you helpful mod!</p>
</div> (<a href="https://www.reddit.com/r/hearthstone/comments/252i9z/hearthstone_emergency_maintenance_may_8th_2014/chd0h9g">Zeriyah</a>)
<hr/>

<blockquote class="quoted">
    <div class="md"><p>Thank the Gods! I thought it was just me having trouble. Any time-horizon on this?</p>
</div>
</blockquote>
<div class="md"><p>Working on a fix as we speak, no updates yet. We don't want Hearthstone to be down any longer than necessary! </p>
</div> (<a href="https://www.reddit.com/r/hearthstone/comments/252i9z/hearthstone_emergency_maintenance_may_8th_2014/chd0gyi">Zeriyah</a>)
<hr/>

<blockquote class="quoted">
    <div class="md"><p>Why not apply the initial patch during scheduled downtime, like in WoW? Instead of randomly during the day.</p>
</div>
</blockquote>
<div class="md"><p>This patch was intended to be applied without downtime, so players would automatically patch with the Battle.net Desktop App and not experience a disruption in game play. </p>

<p>...and then the Fire Nation attacked. </p>
</div> (<a href="https://www.reddit.com/r/hearthstone/comments/252i9z/hearthstone_emergency_maintenance_may_8th_2014/chd0fwp">Zeriyah</a>)
<hr/>

<p><div class="md"><p>Hearthstone is now once again available for play in the Americas and Europe regions. Thank you for your patience as we addressed this issue!</p>
</div> (<a href="https://www.reddit.com/r/hearthstone/comments/252i9z/hearthstone_emergency_maintenance_may_8th_2014/chd1v6i">Source</a>)</p>

<p><div class="md"><p>This is true. It's not an issue with the patching functionality. </p>
</div> (<a href="https://www.reddit.com/r/hearthstone/comments/252i9z/hearthstone_emergency_maintenance_may_8th_2014/chd1h8b">Source</a>)</p>

<p><div class="md"><p>Thank you! I will pass on the praise to our hardworking engineers. </p>
</div> (<a href="https://www.reddit.com/r/hearthstone/comments/252i9z/hearthstone_emergency_maintenance_may_8th_2014/chd140k">Source</a>)</p>

<p><div class="md"><p>No achievement will be implemented in this patch. You can view our <a href="http://us.battle.net/hearthstone/en/blog/14070049/hearthstone-patch-notes-1005314-5-8-2014">current patch notes here</a>. </p>
</div> (<a href="https://www.reddit.com/r/hearthstone/comments/252i9z/hearthstone_emergency_maintenance_may_8th_2014/chd120j">Source</a>)</p>

<p><div class="md"><p>While probably not impossible, storing information client side would take up significantly more memory, and we have to keep devices like iPad, iPhone and Android in mind. And take significantly more development time. It's something we've heard feedback on, but creating new content for our players to enjoy and new platforms to enjoy it on is a priority. </p>
</div> (<a href="https://www.reddit.com/r/hearthstone/comments/252i9z/hearthstone_emergency_maintenance_may_8th_2014/chd10yi">Source</a>)</p>

<p><div class="md"><p>This explains everything!</p>
</div> (<a href="https://www.reddit.com/r/hearthstone/comments/252i9z/hearthstone_emergency_maintenance_may_8th_2014/chd0vvc">Source</a>)</p>

<p><div class="md"><p>All of your info, like your card collection, is saved on our side. So if our stuff goes down, you can't access your card collection or the Hearthstone database. </p>
</div> (<a href="https://www.reddit.com/r/hearthstone/comments/252i9z/hearthstone_emergency_maintenance_may_8th_2014/chd0j14">Source</a>)</p>

<p><div class="md"><p>nuu they be ragin against mah machines</p>
</div> (<a href="https://www.reddit.com/r/hearthstone/comments/252i9z/hearthstone_emergency_maintenance_may_8th_2014/chd0hxp">Source</a>)</p>

<p><div class="md"><p>Welcome! Happy cake day!</p>
</div> (<a href="https://www.reddit.com/r/hearthstone/comments/252i9z/hearthstone_emergency_maintenance_may_8th_2014/chd0hhm">Source</a>)</p>

<p><div class="md"><p>Thank you helpful mod!</p>
</div> (<a href="https://www.reddit.com/r/hearthstone/comments/252i9z/hearthstone_emergency_maintenance_may_8th_2014/chd0h9g">Source</a>)</p>

<p><div class="md"><p>Working on a fix as we speak, no updates yet. We don't want Hearthstone to be down any longer than necessary! </p>
</div> (<a href="https://www.reddit.com/r/hearthstone/comments/252i9z/hearthstone_emergency_maintenance_may_8th_2014/chd0gyi">Source</a>)</p>

<p><div class="md"><p>This patch was intended to be applied without downtime, so players would automatically patch with the Battle.net Desktop App and not experience a disruption in game play. </p>

<p>...and then the Fire Nation attacked. </p>
</div> (<a href="https://www.reddit.com/r/hearthstone/comments/252i9z/hearthstone_emergency_maintenance_may_8th_2014/chd0fwp">Source</a>)</p>
    
    <hr/>

Bluetracker

Hearthstone Emergency Maintenance - May 8th, 2014

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