Bluetracker

Tracks Blizzard employees across various accounts.

Black screen after update

It seems there was a small update today and afterwords I returned to the game and found a black screen with my cursor and music still playing. I've tried rebooting and relaunching and it doesn't fix it.

Is anyone else experiencing this?

Update* I even uninstalled and reinstalled and I still get the black screen. wtf

Update 2* I installed the client on my mac laptop and get the same error. Maybe it's account related?

Wizards Jay

Posted 4 years, 9 months ago (Source)

Been looking into this all morning. Our current understanding is that it *is* account-related, and specifically it's related to going through the Color Challenge and having one of the quests to unlock the dual-color decks.
We're working on a fix, but for now if you can skip the Color Challenge you should be able to get out of this state.
Wizards Jay

Posted 4 years, 9 months ago (Source)

How can we skip the color challenge if we can't get into the game to do so? Is there a workaround?

Working on that, but unfortunately I don't have a good answer to give there currently. You're saying that the black screen is kicking in before you can hit the "gear" icon in the top-right?
Wizards Jay

Posted 4 years, 9 months ago (Source)

Found A workaround, see my other comment! A Password reset kills the blackscreen upon first start.

edit: But, it reappears after one game is finished :(

If this gets you far enough in that you can access the "Settings Gear" in the upper-right, try hitting "Unlock Play Modes" following the instructions here: https://twitter.com/Wizards_Help/status/1374785031256825856

<blockquote class="quoted">
    
</blockquote>
<div class="md"><p>Been looking into this all morning. Our current understanding is that it *is* account-related, and specifically it's related to going through the Color Challenge and having one of the quests to unlock the dual-color decks.<br/>
We're working on a fix, but for now if you can skip the Color Challenge you should be able to get out of this state.</p>
</div> (<a href="https://www.reddit.com/r/MagicArena/comments/mc9gxj/black_screen_after_update/gs2ra5n">Wizards Jay</a>)
<hr/>

<blockquote class="quoted">
    <div class="md"><p>How can we skip the color challenge if we can't get into the game to do so? Is there a workaround?</p>
</div>
</blockquote>
<div class="md"><p>Working on that, but unfortunately I don't have a good answer to give there currently. You're saying that the black screen is kicking in before you can hit the "gear" icon in the top-right?</p>
</div> (<a href="https://www.reddit.com/r/MagicArena/comments/mc9gxj/black_screen_after_update/gs2tnhu">Wizards Jay</a>)
<hr/>

<blockquote class="quoted">
    <div class="md"><p>Found A workaround, see my other comment! A Password reset kills the blackscreen upon first start.</p>

<p>edit: But, it reappears after one game is finished :(</p>
</div>
</blockquote>
<div class="md"><p>If this gets you far enough in that you can access the "Settings Gear" in the upper-right, try hitting "Unlock Play Modes" following the instructions here: <a href="https://twitter.com/Wizards_Help/status/1374785031256825856">https://twitter.com/Wizards_Help/status/1374785031256825856</a></p>
</div> (<a href="https://www.reddit.com/r/MagicArena/comments/mc9gxj/black_screen_after_update/gs38yg2">Wizards Jay</a>)
<hr/>

Tweet

<p><div class="md"><p>Been looking into this all morning. Our current understanding is that it *is* account-related, and specifically it's related to going through the Color Challenge and having one of the quests to unlock the dual-color decks.<br/>
We're working on a fix, but for now if you can skip the Color Challenge you should be able to get out of this state.</p>
</div> (<a href="https://www.reddit.com/r/MagicArena/comments/mc9gxj/black_screen_after_update/gs2ra5n">Source</a>)</p>

<p><div class="md"><p>Working on that, but unfortunately I don't have a good answer to give there currently. You're saying that the black screen is kicking in before you can hit the "gear" icon in the top-right?</p>
</div> (<a href="https://www.reddit.com/r/MagicArena/comments/mc9gxj/black_screen_after_update/gs2tnhu">Source</a>)</p>

<p><div class="md"><p>If this gets you far enough in that you can access the "Settings Gear" in the upper-right, try hitting "Unlock Play Modes" following the instructions here: <a href="https://twitter.com/Wizards_Help/status/1374785031256825856">https://twitter.com/Wizards_Help/status/1374785031256825856</a></p>
</div> (<a href="https://www.reddit.com/r/MagicArena/comments/mc9gxj/black_screen_after_update/gs38yg2">Source</a>)</p>
    
    <hr/>