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EDIT: I wrote a lot of stuff about my problem, it is pretty much described here:
https://us.forums.blizzard.com/en/hearthstone/t/mobile-client-crashing-alot-android/15427
Since i do not know how to delete entire thread, feel free to do it, or leave it here for info.
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EDIT: I wrote a lot of stuff about my problem, it is pretty much described here:
https://us.forums.blizzard.com/en/hearthstone/t/mobile-client-crashing-alot-android/15427
Since i do not know how to delete entire thread, feel free to do it, or leave it here for info.
Almost 50 complains on their official forum and no response from blizzard yet. Did anybody make this into an official ticket already? If yes any news. Seems like quite a big thing actually...
I would assume that while the CEO is busy with the hong kong pr disaster the developers can still fix this big right...
I added my own comment in that thread.
Apparently, there's no way to open a ticket for such technical issues, it just tells you to go to the forums, wow...
Quote From RavenSunHS I added my own comment in that thread.
Apparently, there's no way to open a ticket for such technical issues, it just tells you to go to the forums, wow...
Well apparently that's the reason nobody has any info in it. Almost feel I should post they are too busy with writing press statements/damage control due to blitzchung, but probably will get me banned (at least I assume they can act quickly on that one ) but it's still a horrible thing this goes unfixed for 5 days. Has anybody made any reddit posts about this? (I don't use reddit but I heard the hs team checks that now and then).
Due to the bug (I assume that's the case) I corrupted my solo adventure and it says I haven't beaten any of the bosses and all hero's are new,. While I'm no longer able yo start a new match (after choosing a hero it goes to main menu right away). This happened after another random disconnect. So be careful when you experience the problem.
Ah popup appeared about server maintenance planned for the 18th in EU.
Maybe it's related to the issue.
Quote From RavenSunHS Ah popup appeared about server maintenance planned for the 18th in EU.
Maybe it's related to the issue.
Maybe. I saw the same. Too bad it's one week from now. Would have expected a quicker response
To be honest, now it is happening to me 1 time a day tops. Before it was complete madness, it was freezing every second game. And i did not notice any recent update of the app.
New patch came today on Android (15.4.35057 according to Google Play), I can't find any details about it, but I hope that it fixes the issue.
EDIT: NOPE
Root cause was found, will be fixed in next patch. No ETA so far, no sign of any compensation yet:
Quote From Wendeee Root cause was found, will be fixed in next patch. No ETA so far, no sign of any compensation yet:
Thanks for the update. I was tracking the other thread and there was no response there (even after creating a ticket to blizzard). Hope it gets resolved soon.
I guess a new patch will be released right after Halloween.
Good it was found. It took them a bit too long, considering how annoying the issue is...
Problem with HS mobile version? Lol. First time?
Just give up dude Blizzard os dropping the ball hard on mobile for over a year now. Stick with PC. Ive given up on mobile for sometime sadly
I still have the problems - do I have to deinstall and install the whole game again?
I am still having problems as well, and uninstalling and reinstalling did not solve it. I never play on my PC, but I donwloaded it just to clear quests and get some of the event´s rewards.
I oppened a ticket on Blizzard´s site, but its still unaswered.
It´s a shame they drop the ball this hard during an event that should incentivize play.
Right now the game is unplayable.
Yeah I was ill last week and tried to play the game on a Galaxy Tab from bed ...
Fricking Hearthstone kept crashing reliably in PVP, particularly when there was a key play.
Went 1-2 on those crashes :(
Had a few but not as many crashes on PVE (tavern brawl vs. computer and adventure runs).
Playing on a Steam controller and several feet away from a monitor instead, not as comfy and definitely not as quick as mouse, but at least I won't lose to coding issues
I haven't been able to play the game for almost a week now, ridiculous.
Blizzard support send out another update, although that's mostly saying they don't have an ETA yet...
I imagine it is a complicated/deep bug, yet no ETA for the fix, after so many days, is unbelievable.
Especially for a game that is so deeply designed for mobile usage.
I received the below as an official reply from Blizzard:
I have been reading your ticket about a problem with Heartstone crashing a lot on Andriod devices. I can understand this is frustrating for you, and that you feel that nothing is being done as the thread on the forums doesn't have a developer reply
The reason the developers want bug reports like this posted on the forums is so that they can track them easily, they may not reply though as they are hard at work making hot fixes and patches to fix the reported bugs
So please be patient, as rest assured the develoeprs are aware of the problem and it is being investigated. For updates keep an eye on the official site for patch notes.
Nothing of interest...
Btw I didn't mention anything about a dev replied but that Blizzard support didn't officially reply to the other thread.(now up to 175 posts).
It really seems they do not care or they have made such an enormous screw up that it's super difficult to fix....
From patch notes of 15.4.34670:
https://www.blizztrack.com/patch_notes/hearthstone/15-4-34670?language=enUS
Game Updates and Bug Fixes
Since today, to me the game crashes systematically after few seconds in the home screen.
There is also no Innkeeper voice introduction, despite sounds being up.
I have reset my phone to factory settings (not just because of HS, the system was getting slow in general) and that also did not help. Back to the waiting stage i guess.
Anyway, don't forget to rate the app on Playstore accordingly:)
Quote From Wendeee I have reset my phone to factory settings (not just because of HS, the system was getting slow in general) and that also did not help. Back to the waiting stage i guess.
Anyway, don't forget to rate the app on Playstore accordingly:)
Done. I simply hadn´t tought about such a simple action I could take to "incentivize" them working on the issue. Hope similar sugestions spread.
For the first time in 2 years I'm missing daily quests because of this bug. I'mgoing to take a break from the game and probably will stop playing altogether. Gg blizzard
According to latest patch notes, the bug should be fixed. I did not experience any today, but time will tell. Patch notes are here:
https://blizztrack.com/patch_notes/hearthstone/15-6-35747?language=enUS
Regarding the latest patch 6 Nov 2019
I found no crash, but freeze instead, (it said you were disconnected and try resuming .... keep that for 5 minutes .. until kill the app)
New bug introduce
- cannot change/reload a daily quest
- cannot Squelch the opponent.
:)
Also, Overkill does not work for some reason:)
For some reason (might be the company firewall as I'm at the office) I can log on to https://playhearthstone.com/en-us/, but when I go over to the forums on https://us.forums.blizzard.com/en/hearthstone/ my login isn't carried over and I can no longer log in. Doing that results in an connection reset error page.
So I can't even report bugs directly to the developers. But there are many, many bugs in the app right now.
Most severe issue I ran into was that I played Nourish (with the completed Druid quest) at 10 mana. Instead of drawing 3 cards and ending up at 6 available mana (10-6+2), I drew 3 cards and ended up at 4 mana. Luckily I was playing on Casual mode (for a daily quest) so the impact was low, but it really threw my game plan as it led to me overdrawing.
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