There's been a lot of hate toward Blizzard in these past couple of weeks, which seems to have come to a head during the spamming of the recent Duels tournament with #StopBlizzardGreed. Some of the anger is very reasonable - there have been a lot of bugs in Hearthstone around these newly released systems, and Blizzard deserves to be blamed for releasing buggy products and has a responsibility to resolve any unfairness that has come from them (they've already promised to do so with respect to the recent quest bugs). But they've also made a ton of great changes to the game that no one seems to want to give them credit for.
So real quick, where is the hate coming from? Mostly it seems like it's coming from two places: the cost of Hearthstone generally, and the negative reaction to the new Progression system. Both stem from what I believe are bad-faith arguments:
- Hearthstone is often compared to AAA titles, with people complaining that buying into an expansion costs way more than a typical $60 game.
- This is a ridiculous comparison - AAA titles don't get regularly patched, they don't generally feature weekly evens (i.e. tavern brawl) or seasonal events (e.g. the Felfire Festival). Developing these patches and the content for these events costs Blizzard money, so the base price is going to be higher.
- CCGs and AAA titles are generally not even the same type of game. It makes much more sense to compare Hearthstone to other CCGs, and while it's not the cheapest CCG on the market, it's not the most expensive either (e.g. in MTG Arena you can easily spend $200 just building a single deck.
- You don't have to buy a full set of expansion cards to play the game, so comparing a $60 sticker price for a AAA title to $130 for pre-release bundles is disingenuous.
- People were furious when the amount of gold they'd be getting went down, and have complained about lacking a sense of progression because the new system slows as you get higher up in levels
- The overall rewards between new and old progression system never favored the old system - it's simply that many of the new rewards were in the form of packs and cards, which angry players valued less than gold. Blizzard responded to this by replacing the late-level packs with gold, and now it's very easy to have a F2P experience where you complete daily and weekly quests and get strictly more out of the game on all reward dimensions.
- The "lack of progress" complaints must be coming from people who have never played an RPG, because all of those games feature slower levels as you progress, and no one gets mad about it. It's true that there will be some weeks in the new system where the weekly rewards you earn are lower than what you would have earned in the old system, but you early more on a weekly basis early and late in the system, so that lull only lasts for about 10 or so levels in the middle.
It's easy to focus on the cost of the game right after an expansion, or to be mad about a system right when it releases, but those arguments are short-sighted. Blizzard has done a lot of good stuff with Hearthstone this year:
- Back in November 2019 they changed a bunch of daily quests to make them easier to complete (e.g. "Win 2 games as [Class A] or [Class B]" became "Play 3 games as [Class A] or [Class B] or [Class C]"). The old quests penalized you for the bad luck of getting meta losers in your quests, while the new quests are trivial to complete.
- In phase 1 of Year of the Phoenix, they added duplicate protection for all rarities, making it way cheaper to collect all the common and rare cards. This makes it much easier for F2P players to create a wide array of budget decks.
- The new ranked system has better rewards than the old ranked system, added a ton of ranked floors, and dramatically decreases the amount of grinding you need to do. This frees players up to play low-tier or off-meta decks without risking major ladder progress
- They've added several F2P-friendly formats (Battlegrounds, Duels), and will be adding another new mode before the end of the Year of the Phoenix
- The new progression system switched away from rewarding gold for wins to rewarding XP for playing, which further incentivizes people to play low-tier or off-meta decks if that's what they want to do because losing a game doesn't mean getting nothing out of the game.
The net result of these changes is that players have more opportunities to be rewarded for playing Hearthstone the way they find most fun. Despite the bugs, and the fact that Hearthstone is not the cheapest CCG on the market, I think it's plainly the case that the long view of what Blizzard has been doing with Hearthstone has been very positive.






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