Blizzard has addressed continued issues with Daily and Weekly quests in Hearthstone and has stated there will be compensation for those affected.
- Blizzard is continuing to work on issues with Weekly quests.
- They are hoping to apply a hotfix for Daily quests this week.
- Compensation for issues with Weekly and Daily quests may arrive next week.
Quote From Kerfluffle Since the launch of the new daily and weekly quest system, we’ve been working to correct an issue that could prevent some players from receiving weekly quests, and we’ve recently discovered that daily quests can be affected in some instances as well. They are separate but related issues, so here’s a quick update on both.
Weekly Quests
Last week, we put out an initial fix for this issue, but we’ve found instances where the issue could still occur. We’re working on the fix to prevent all instances of this issue from happening in the future. We’re also aware that some players have missed one or even two weeks of weekly quests, and we’re in the process of identifying all affected accounts so we can provide the missing XP. Please be aware that the compensation may not happen until next week and may happen in different groups at different times. We’ll give updates as soon as any new progress is made.
Daily Quests
We’ve recently identified the issue with daily quests and believe we have a fix. We’re hoping to apply this fix this week and will provide an update as soon as possible. Similarly to weekly quests, we will be offering compensation for those who missed out on daily quests. We’ve just begun the work to identify affected accounts and determine the right way to compensate them. We’ll have an update as soon as we know more, but the best estimate for compensation is currently next week.
Comments
how to put it in another way. hmm
I don't wanna wear mask, this is fine. Encouraging other to not wear a mask is also fine.
I don't eat meat, this is fine. Encouraging other to not eat meat is also fine.
I'm really not bothering you at all. This is only a message. It's just proved that I'm stupid. You can ignore me entirely. Even vote me down.
It's up to you to follow my stupidity or not. You have a "choice". Others too. The blame is on me.
Feel free to find another way if you don't agree.
As id they'd give a damn.
My guess is that Achievement points can be used for in game items. Which makes the whole system a lot better.
'Blizzard-chan I paid hundreds of dollars for hero skins, pre-ordered, played daily for YEARS! Wasn't it good enough for you???'
'Daddy Blizzard, I paid THOUSANDS OF POUNDS for all the adventure wings, every expansion pack, every hero, crafted every card! Stop hitting me, I promise I'll be better!'
Dozens of comments like this on Reddit and Hearthpwn...
I bet actual whales have more self-awareness.
I'm not that keen on the language used regarding Daily quests.
Determine the right way? Wouldn't that just be to give them the XP that they otherwise would have missed out on, much like the missing weeklies? What is there to determine?
It is a little more nuanced than just giving them the XP they missed. How much XP for missed dailies, since different quests award different amounts? Do they know exactly how many quests each player missed, or do they just know which players were/could be affected?
Even if they know all of that, this is a moment when they could really do with rebuilding player trust, and providing more compensation than the quest XP would be an appropriate acknowledgement that affected players are angry and there's some emotional cost to make up for. If I recall correctly, Blizz has awarded packs worth more than lost gold to players affected by similar issues in the past.
It sounds like a diamond in a bucket of manure at this point, but "determin[ing] the right way to compensate them" is not something to be cynical about. Let's just hope that diamond doesn't end up being a plastic rhinestone.
Is this the right time to talk about a train wreck?
I mean, good job to them for doing their jobs and fixing it, I guess?
But goodness, this thing has supposedly been a major focus of theirs for several months ... and it launches with this many issues ... they were not prepared.
I would certainly be keeping note, since I've been swindled off 2 days worth of quests for the past 2 weeks.
Its good that they would be doing something to compensate players, but I'm more than a little skeptical how they can accurately identify all the victims of this bug. I guess I'll be finding that out next week.
If the compensation will come in the form of xp, I hope its explicit how much is being given back, instead of it just sneakily update your reward track without telling you.
At this point, the skepticism is entirely justified, but depending on how detailed their quest data is, identifying victims of this bug might be trivial. Imagine they have some table of quests going back to the roll out of this new system, and that table stores [playerId, questId, dateAssigned, and dateCompleted] (so, pretty basic info they'd probably want for analytics). There's only 11 days worth of data to look at, so it would be easy to use such a table to find days where your account didn't get a quest despite having capacity for one - you'd just find days where no quest was assigned, and see whether that player had full quests going into that day.
They know how many quests you've completed, and how many you currently have etc.
So with access to the user databases, not to hard to run a script against it to flag the accounts that missed quests and the number of them. They may or may not also run checks - e.g. against the daily logins of each account to ensure the script doesn't flag accounts that missed quests but actually didn't log in for say, 5 days and why one was legitimately missed (as an example).
Or just different metrics depending on the data they have.
*facepalm*
I've been highly critical of Blizzard/Team 5 for the last week.
But to be fair, one of the promises they actually kept was this expansion's theme:
Madness.....
(don't leave me hanging)
At the Darkmoon Fair
...e
YAY!!!!! :P